Treatment

We may use or share your health information to provide durable medical equipment and coordinate care with your healthcare providers.

Examples include:

• Reviewing prescriptions and medical documentation
• Communicating with physicians regarding equipment needs
• Coordinating equipment delivery and patient education

Payment

We may use and disclose your information to obtain payment for services and equipment provided.

Examples include:

• Verifying insurance eligibility
• Submitting claims to insurance providers
• Obtaining prior authorizations
• Collecting payment for services rendered

Healthcare Operations

We may use your information to improve our services and conduct business operations.

Examples include:

• Quality assurance activities
• Staff training
• Compliance reviews
• Customer service and support

As Required by Law

We may disclose your information when required by federal, state, or local law, including:

• Public health reporting
• Government investigations
• Court orders and legal proceedings
• Law enforcement requests as permitted by law

Access Your Records

You may request access to or obtain a copy of your health information maintained by Your Way Health.

Request Corrections

If you believe information in your records is inaccurate or incomplete, you may request a correction.

Request Restrictions

You may ask us to limit certain uses or disclosures of your health information. While we will consider your request, we may not always be able to accommodate it.

Request Confidential Communications

You may request that we contact you through specific methods or at alternative locations.

Examples include:

• A different mailing address
• A specific telephone number
• Communication through an authorized caregiver

Receive a Copy of This Notice

You may request a paper or electronic copy of this Privacy Notice at any time.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Your Way Health or with the U.S. Department of Health and Human Services.

You will not be penalized or retaliated against for filing a complaint.

Authorization for Other Uses and Disclosures

In situations not covered by this Notice, Your Way Health will obtain your written authorization before using or disclosing your protected health information.

You may revoke an authorization at any time in writing, subject to applicable legal requirements.

Protecting Your Information

Your Way Health takes patient privacy seriously and employs safeguards designed to protect confidential information, including:

• Secure record management practices
• Employee privacy and compliance training
• Controlled access to patient information
• Secure communication and documentation procedures